General Questions
Where can I find information about your shipping policies?
Please visit our shipping and delivery page here.
How long does shipping take?
Please visit our shipping and delivery page here.
What is your returns policy?
Please see our policy here.
How do I track my order?
You will receive a shipping confirmation e-mail once our order is shipped which will contain your tracking number.
What payment methods do you accept?
We accept the following payment methods: All major credit cards (Visa, MasterCard), PayPal, Google Pay, Apple Pay
Is my personal information secure?
Yes, absolutely. Your personal information is 100% secure.
All transactions are handled by a trusted third-party PCI-compliant payment processor. At Mad Beauty, we do not store or have access to your payment details, ensuring your information remains completely safe and confidential.
I forgot my password, what should I do?
Please click the forgot my password link on the My Account login page here. .
Product Questions
Are your products cruelty-free?
Yes, our products are 100% cruelty-free. Since our launch in 2000, we have never tested our products or ingredients on animals at any stage of development. Our commitment to ethical practices is reinforced by our PETA accreditation, ensuring that our beauty products are both high-quality and animal-friendly.
Are your products vegan?
The majority of our products are vegan with the exception of lip balms that contain beeswax to nourish and protect the lips.
Where can I find ingredient information?
Please refer to the ingredients section listed on our product pages.
How can I find out when a product is back in stock?
You can sign up to back in stock notification e-mails via the link on the product pages.
How can I find out how to use a product?
Please refer to the how to use instructions listed on the product pages.
Account and Subscription Questions
How do I create an account?
Please register on our online form here.
How do I update my account information?
Log in to your account using your username and password. Once logged in, navigate to the account information section, make the necessary changes, and click Save to ensure your updates are applied.
How do I subscribe to your email list?
Simply check the box labelled "Subscribe to our email list" on the subscription page or in the sign-up form. After ticking the box, confirm your subscription to start receiving updates.
How do I unsubscribe from your email list?
To unsubscribe from our email list, you can either uncheck the subscription box in your account settings or click the Unsubscribe link located at the bottom of any of our emails. Your preferences will be updated immediately.
Gift and Gifting Questions
Can I gift wrap my order, send a gift message with my order or buy gift vouchers?
Unfortunately, we are currently unable to offer gift wrapping, gift messaging, or gift vouchers.
Delivery Information
What are the postage charges for U.K. retail customers?
For U.K. retail customers, the postage charges are as follows:
- Order values up to £10.00: £3.99
- Order values between £10.00 and £50.00: £6.99
- Orders over £50.00: Posted free of charge
How are estimated delivery dates calculated?
Estimated delivery dates are based on working days. When checking out, please select "UK Delivery."
What about delivery for U.K. trade customers?
Delivery charges for U.K. trade customers are added at checkout.
What if I’m an overseas customer?
Overseas customers will see an approximate shipping cost at checkout. However, actual charges will be confirmed once the goods are packed. You’ll have the option to accept the charges or cancel the order for a full refund. Keep in mind that local taxes and import duties may apply, which are not Mad Beauty’s responsibility.
Return Policy
What happens if I need to return an item?
Follow these steps for returns:
- Register your return on our portal.
- Choose a carrier to fulfill your return.
- Once we receive the returned goods, we’ll refund the amount and notify you via email.
What if goods are returned unpaid?
If goods are returned unpaid, we reserve the right to refund only the cost of the goods. Shipping, taxes, or return costs will be deducted.
Animal Testing
Does Mad Beauty conduct animal testing on its products?
No, Mad Beauty is proud to confirm that it does not carry out any animal testing on any of its products.
